Privacy Policy - Masdar for Digital Transformation & IT  

1. Overview

Masdar for Digital Transformation & IT operates as a technology solutions provider specializing in business automation and systems integration.

This Privacy Policy outlines our commitment to data protection and transparency, particularly in relation to our role as a technical provider for the

  WhatsApp Business API .

2. Role in Data Processing

Under this policy, Masdar acts primarily as a Data Processor , while our clients (business owners and organizations) act as Data Controllers .

We process end-user data strictly based on our clients’ instructions and within the technical framework provided by Meta Platforms .

3. Scope of Data Processing

To ensure seamless integration with the WhatsApp Business API, we may process the following types of data:

  • Metadata Identifiers:
    Including WhatsApp Business ID, Phone Number ID, and Business Manager ID.
  • Communication Logs:
    Including message timestamps, delivery receipts, and interaction status.
  • Message Content:
    Texts and media processed through the API for routing and automation purposes as requested by the client.
  • Security Data:
    Including IP addresses and access tokens used for secure API authentication.

4. Compliance with Meta Policies

As a technical service provider, Masdar ensures:

  • Full compliance with WhatsApp Business Terms and Meta Developer Policies .
  • No use of data for commercial, advertising, or profiling purposes.
  • No selling or sharing of client data with third parties for marketing.
  • Data is processed through automated systems solely to ensure service continuity and infrastructure performance.

5. Data Security

We implement enterprise-level security measures, including:

  • Encryption: 
    All data transmitted through our infrastructure is secured using industry-standard protocols (TLS/SSL).
  • Access Control: 
    Strict internal policies prevent unauthorized access to API credentials or client databases.
  • Data Isolation: 
    Each client’s data is fully isolated within its own environment to ensure maximum privacy and security.

6. Data Sharing and Disclosure

Data is shared only in the following cases:

  • With Meta Platforms , as the core infrastructure provider for WhatsApp services.
  • With authorized cloud sub-processors used to host and operate our systems.
  • When required by applicable laws and regulations in the Arab Republic of Egypt .

7. Data Retention

We retain data only for the period necessary to fulfill service obligations or as defined in the Service Level Agreement (SLA).

Clients may request:

  • Data deletion
  • or data export

at any time through our support channels.

8. Contact Information

 

Your Data, Our Responsibility